Returns & Cancellation Policy
Returns & Cancellation Policy
At Store of Pets, we strive to ensure you are completely satisfied with your purchase. Please review our Returns & Cancellation Policy carefully.
1. Order Cancellation
You may cancel your order under the following conditions:
- Cancellation must be requested within 24 hours of placing the order.
- Orders that have already been shipped cannot be cancelled.
- To cancel, please contact our support team at sales@storeofpets.com.
2. Returns
If you are not satisfied with your purchase, you may return it under the following terms:
- Returns must be initiated within 14 days of receiving the item.
- The item must be unused, in its original packaging, and in the same condition as received.
- Certain products such as live animals, perishable items, or customized goods cannot be returned.
3. Refunds
Once we receive and inspect the returned item:
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
Exchanges are available for defective or damaged products. Please contact our support team with photos of the item to arrange an exchange.
5. Return Process
To initiate a return:
- Contact our customer support at sales@storeofpets.com.
- Include your order number, item details, and reason for return.
- Follow the instructions provided to ship the item back safely.
6. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.
7. Policy Updates
Store of Pets reserves the right to modify this Returns & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.
For any questions regarding returns or cancellations, please contact our support team at sales@storeofpets.com.